This will help if you installed an incorrect or mismatched driver. Try to set a system restore point before installing a device driver. It is highly recommended to always use the most recent driver version available. After installation is complete, connect the device to the PC by USB cable
Follow the on-screen instructions to complete installation. After downloading the file and saving onto your hard disk, double click the file to extract the contents, Installation of the software will begin automatically. If the MP Navigator software has been previously installed on the PC, uninstall first using the shortcut on the Start>Programs>Canon>MP Navigator menu. Supported product(s) PIXMA MP500 Description: Do not connect the device to the PC until the software installation is complete. You can the edit, save or print the images. MP Navigator enables you to scan in documents, photos or access images on the memory card or PC.
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